Dr Oz: Cell Phone vs Landline 9-1-1 Calls & 9-1-1 Dispatcher Advice


Dr Oz: Why Does a 9-1-1 Operator Need Your Location?

Dr. Oz invited a few 911 dispatchers to offer advice to his audience before they pick up the phone during an emergency.

Why is the first question always “9-1-1, what is your location?” The dispatchers says this is the most important piece of information because it allows them to send someone to you as soon as possible.

Dr Oz: Cell Phone vs Landline 911 Calls

240 million 911 calls are made every year and 70% percent of them come from cell phones, which can cause a problem for dispatchers when the person on the line is frantic and not sure of their exact location. This is because a signal is sent from a cell tower, which can be hundreds of feet from where you are, rather than directly from your home. Whenever possible, dial 9-1-1 from a landline.

Dr Oz: Best Information to Provide a 9-1-1 Dispatcher

Dr Oz: Cell Phone vs Landline 9-1-1 Calls & 9-1-1 Dispatcher Advice

9-1-1 dispatchers say whenever possible you should make an emergency call from a landline rather than a cell phone because it is easier for them to determine your exact location.


  1. says

    I love the Dr.Oz show but today’s show means so much to me as I live in Haleyville,Alabama where the 911 began as America’s First 911 center…on Feb.16,1968. Today this building is still standing and being used by the mayor/police/water/dispatcher/municipal court..but for how long???that is the question..Our mayor/council have decided this building should be sold to a developer who will demolish this Alabama Historic Landmark and replace it with a CVS drugstore…I am fighting this decision and need all the help I can get from the public…I have a website….savethehomeof911.com ..there are online petitions and the mayor petition goes directly to him…Also you will find contact information so you can reach me…Thank You..Valeria Taylor

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